Privacy Policy
how we protect your data

1. Introduction

Welcome to AlternaPOS. We highly value your privacy and are fully committed to protecting your business and personal data. This Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you have over that data. This policy applies to all AlternaPOS services: the Android cashier app, the Admin Dashboard Website at alternapos.my.id, and the store's Self-Order website.

2. Data We Collect

To run the service properly, we collect several categories of data: Account Data (name, email address, and the business information you register), Business Data (products, categories, prices, stock, transactions, expenses, reports, store settings, payment methods, taxes, discounts, and cashier names), Device & Technical Data (IP address, operating system type, app version, and device session tokens), and Self-Order Customer Data (customer name, order list, notes, and payment proof uploaded by customers through the Self-Order website).

3. How We Use Data

Data is used to run and maintain the service: storing and syncing your business data across devices, displaying reports and analytics, printing or sending receipts, processing Self-Order orders, keeping your account secure (including single-device sessions), providing support, and improving service quality. We do not sell your data to others and do not use your business data for advertising.

4. Business Data & Self-Order Orders

The business data you enter remains yours. We store it as a service provider for the operational interests of your store. For the Self-Order feature, incoming orders and customer data are data you collect from your own customers; you are responsible for ensuring their use complies with applicable regulations, while we process them only to display and route orders to the cashier and to generate receipts.

5. Local Storage & Offline Mode

AlternaPOS supports offline mode. When there is no internet connection, transactions and data changes are stored temporarily in local storage on the device (SQLite) and then sent and synced automatically to AlternaPOS servers once the connection returns. As a result, some data may be stored on your device and will also be removed if the app is uninstalled or its app data is cleared.

6. AI Analysis Feature

The AI Analysis feature only processes your business data when you submit a question directly. To generate an answer, a summary of relevant data (such as sales, stock, and orders) is sent to a third-party AI service provider only at the time of that request. We do not use your business data to train AI models, and you can stop using this feature at any time without affecting other features.

7. Third-Party Services

We never sell your data. We only use the official third-party services required for the app to work: Google services (Google Play Services, Google Play Billing for plan purchases, and Google Sign-In for signing in with a Google account), an AI service provider for the AI Analysis feature, and server and email infrastructure providers for hosting and sending messages. Your business data is stored on AlternaPOS servers and shared only to the extent those services require.

8. Payments & Subscription

AlternaPOS uses manual payments that you configure yourself (cash, bank transfer, static QRIS, e-wallet, or EDC). We do not store your card data or payment gateway credentials. For paid plan subscriptions (Max and Unlimited), purchases are made through Google Play Billing and processed by Google under Google's privacy policy; we only receive subscription status and quota, not your payment data.

9. Data Security

We protect your data with modern encryption standards in transit and at rest. We apply role-based access control (Admin/Owner and Cashier), limit sign-in sessions to a single device, and record activity history (audit trail) to prevent misuse. Even so, no method of transmission or storage is completely risk-free, so we continue to improve our protections over time.

10. Your Rights & Data Deletion

You have the right to access, update, export (PDF/Excel/JSON), and delete your business data. You can move or back up data through the Move & Restore Data menu in the app, and request permanent deletion of all account data by contacting us. You can also stop using the service (opt out) by uninstalling the app and requesting account data deletion.

11. Data Retention

Data remains stored while your account is active and for as long as needed to provide the service. After you request account deletion, data will be deleted or anonymized within a reasonable period, except for certain data we are required to retain longer to meet legal obligations, resolve disputes, or prevent misuse.

12. Children's Policy

This service is built for business purposes and is not intended for users under 13 years of age. If we become aware of an account created by a minor, we reserve the right to permanently delete that account and data.

13. Changes to This Policy

We may update this Privacy Policy from time to time as the service evolves. We will inform you of significant changes through the app or website. You are advised to review this page regularly. The last updated date is shown at the top of the page.

14. Contact Us