Open Online Ordering
without extra apps

The AlternaPOS Self-Order Website is a feature that allows customers to place orders themselves through the website. Sellers just share a link or QR Code — customers can view products, choose orders, make payments, and receive digital receipts.

Self-Order helps reduce queues, speed up ordering, and make the ordering process more organized.

1. Open the AlternaPOS app on Android.
2. Go to the Products menu.
3. Find the Self-Order menu.
4. Get the Self-Order website link or save the QR Code.
5. Use the link or QR Code to share with customers.

The Self-Order link and QR Code are used so customers can enter your store's ordering website page.

Places to display the QR Code:

Ways to share the link:

Customers just scan the QR Code or click the link to start viewing products and placing orders.

1. The customer scans the Self-Order QR Code given by the seller, or opens the shared link.
2. The customer enters the official AlternaPOS Self-Order website.
3. On that page, the customer can view the list of available products or menu.

Products displayed on the Self-Order website are active products available in the AlternaPOS app.

1. Select the desired product, specify the quantity, and choose variants if available.
2. Add notes if needed (e.g., no ice, medium spicy, less sugar, wrap).
3. Add products to cart.
4. Check the order list again before proceeding to payment.

The AlternaPOS Self-Order Website uses manual payment:

1. Customer selects manual payment method.
2. Website displays payment information prepared by the seller.
3. Customer makes payment according to instructions and completes the order.
4. Seller must check whether the money or transaction has truly been received.
5. If payment has been received, the seller can process the order through the AlternaPOS app.

For manual payments, the seller must ensure the transaction has been received in the bank account, e-wallet, QRIS, or the method used before processing the order.

1. The customer pays using the chosen manual method.
2. The customer uploads the payment proof on the website.
3. The seller checks the payment proof.
4. If it matches, the order is processed.
5. The seller marks the payment as received.

For manual payments, make sure the funds have truly arrived before processing the order.

After the customer successfully transacts, the order will enter the AlternaPOS Android app. The seller will receive an incoming order notification on their phone.

1. Open the AlternaPOS app.
2. Go to the Products menu.
3. Find the Self-Order notification menu or icon.
4. Open the incoming orders list.
5. Select the order you want to view.

In the Self-Order notification menu, sellers can view:

Process Order: If the order is valid and payment is confirmed, select Process Order. Data will enter the order flow in the app.

If a Self-Order has been processed, the order will be removed from the incoming orders list and cannot be returned.

Reject Order: If the product is out of stock, payment hasn't been received, data is unclear, or the store is closed — select Reject Order.

1. Select the Self-Order to process, press the Process button.
2. The order enters the order page — check the order details again.
3. Continue the order process, select or confirm the payment method.
4. Continue to the receipt page, complete the transaction.

Self-Order data helps cashiers because the product list and customer data are already filled in automatically.

After the transaction is complete, the digital receipt is sent back to the customer's Self-Order website page. Customers can view transaction details, download receipts, take screenshots, or save transaction proof.

If the customer wants a physical receipt, the cashier can print it via a Bluetooth thermal printer from the receipt page in the app.

Archived products will not appear in the app's product list or on the Self-Order website. Use the archive feature to hide products without permanently deleting data. Products can be restored if needed.

Example: If the "Cheese Croissant" menu is out of stock, archive it so customers don't order it via Self-Order.

Self-Order QR Code: For customers — can be shared.

Admin Dashboard Barcode: For connecting business data — private, should not be shared carelessly.

For customers, use the Self-Order QR Code. Do not share the Admin Dashboard barcode with customers.