Learn AlternaPOS
step by step

Open the AlternaPOS app and tap the "Register" button. Fill in the form with:

• Active email
• Business name
• Password

After registering, check your email inbox for a verification link. Click the link to activate your account, then log in.

On the login page, tap "Forgot Password". Enter your registered email. We'll send a reset link to your email. Click the link to create a new password.

Yes, very safe. All your business data is stored on AlternaPOS servers. Just install AlternaPOS on your new phone and log in with the same account. All data — products, transactions, reports — will be immediately available.

1. Open the Products page
2. Tap the + (plus) button
3. Fill in product information:

• Product name (required)
• Selling price (required)
• Initial stock
• Category
• Barcode (optional, can be scanned)
• Cost price (COGS)
• Minimum stock (low stock warning)
• Unit & contents per unit (e.g. pcs, carton)
• Expiry date (optional)
• Product photo

Tap Save. The product appears in the cashier and can also display in Self-Order.

Variants allow you to sell the same product with different options — for example, t-shirts in sizes S/M/L/XL or drinks in Original/Mango/Lychee flavors.

Each variant can have:

• Its own variant name
• Different price
• Separate stock
• Its own barcode

To add variants, enable the "Product Variant" option when adding a product.

1. When adding a product, scan the barcode using the camera
2. Or type the barcode number manually
3. At checkout, scan barcode to quickly find products

Each product must have a unique barcode. If a barcode is already registered, the system will warn you.

You can set a Minimum Stock for each product. When stock drops to or below the minimum, the product will be automatically marked in the product list so you can restock immediately.

1. In the product list, swipe left on the product you want to archive
2. Select Archive
3. The product will be hidden from the main list

Archived products are not deleted. You can view them on the Archive page and restore them anytime.

1. Open product details
2. Tap the stock section
3. Complete history will appear: stock in, out, sold, returns, corrections, adjustments

1. Open the Transactions page
2. Tap the + button to create a new order
3. Search products — type name or scan barcode
4. Set quantity (qty) for each product
5. Apply discounts if needed (per item or per transaction)
6. Select payment method
7. Tap Pay or Save
8. Print receipt if needed

AlternaPOS uses manual payments that you configure yourself — without a built-in payment gateway:

• Cash — Direct payment with cash
• Bank Transfer — BCA, Mandiri, BRI, BNI, and others
• E-Wallet — GoPay, OVO, DANA, ShopeePay, LinkAja
• QRIS — Attach your store's QRIS, customers scan & pay
• EDC — Record payments made via EDC machine

Configure them in Settings > Payment Settings. For Self-Order, customers choose a manual method then upload proof of payment.

1. Open the transaction history page
2. Swipe left on the transaction you want to delete
3. Tap Delete
4. Confirm deletion

Deleted transactions are still recorded in the Audit Log as deletion history — for audit and accountability purposes.

There are two types of discounts:

• Per Item Discount: Discount for specific products, can be nominal (Rp) or percentage (%)
• Transaction Discount: Discount for total purchase

Set per-item discounts on the transaction page by tapping the product and entering the discount value.

Open the Dashboard page. Here you can see:

• Total transactions for this period
• Total income and expenses
• Gross profit and net profit
• Daily/monthly sales trend chart
• Average daily income
• Top 10 best-selling products

You can change the period by selecting start and end dates.

AI Analysis lets you ask about your business performance in everyday language — and get instant answers from artificial intelligence. It is available on every plan with an AI quota that follows your package.

Example questions you can ask:

• "Summarize this week's business performance"
• "Which products are selling the most right now?"
• "What stock needs to be replenished?"
• "What are the busiest hours?"
• "Compare this week's sales with last week"
• "What's the gross profit for this period?"
• "Are there pending web orders?"
• "What stock should I reorder?"

AI will analyze your sales, stock, and order data to provide accurate and relevant answers.

1. Open Settings
2. Find the Export Data option
3. Select data type: Products, Transactions, or Reports
4. Data is downloaded in Excel (.xlsx) or PDF format
5. Can be opened in Excel, Google Sheets, or other spreadsheet applications

1. Open Settings > Business Identity
2. Edit information: business name, address, phone number, email, description, currency (IDR, MYR, USD, etc.)
3. For profile photo, tap the photo and select from gallery
4. Tap Save

1. Open Settings > Printer Settings
2. Turn on your phone's Bluetooth
3. Tap Find Printer
4. Select the Bluetooth thermal printer that appears
5. Set the paper size: 58mm or 80mm
6. Test connection by printing a sample receipt

Supported printers: Bluetooth thermal printers with ESC/POS format (58mm or 80mm).

Open Settings > Payment Settings. You can set up:

• Cash: Enable/disable
• Bank Transfer: Bank name, account number, owner name
• E-Wallet: Provider, number, and owner name (GoPay, OVO, DANA, etc.)
• EDC: EDC machine provider
• QRIS: Upload/preview your store QRIS, ready for customers to scan

1. Open Settings > Tax & Promo
2. Add tax (PPN, Service Charge, etc.)
3. Set other additional fees
4. Set global or per-product discounts

1. Open Settings > User Management
2. Add cashier names who handle transactions (maximum 3 names)
3. Cashier names automatically appear on the receipt

• Owner: Full access to all app features
• Cashier: Can only transact & view products

Delete or deactivate unnecessary users.

1. Open Settings
2. Scroll to the very bottom
3. Tap the Logout button

All data remains safe in the cloud. Log back in anytime.

Your data is stored automatically on the AlternaPOS server in real time. For extra safety:

1. Open Settings > Move & Restore Data
2. Move Data (All) saves all store data into a single JSON file
3. Open Restore Data on the destination account/device to load it back
4. Reports can also be exported to PDF and Excel

1. Check your phone's internet connection
2. Try again with a more stable network
3. If the problem persists, the transaction will be automatically saved to the Offline Queue
4. When connection is restored, data will be automatically sent to the cloud

When your phone loses internet connection:

1. AlternaPOS switches to offline mode automatically
2. All transactions can still be processed
3. Transaction data is temporarily stored in phone memory
4. When internet connection returns, data is automatically sent to the cloud
5. No data is lost

Some tips:

• Make sure internet connection is stable
• Close other apps running in the background
• Clear app cache in phone Settings
• Update to the latest version of AlternaPOS
• Restart your phone if necessary

We cannot reset the account without email access. However, if you're having trouble, contact our support team at hello@alternapos.my.id including account information (business name, estimated registration date, etc.).

Each package has a limit on active products. If the product quota is full:

• New products go to the Archive page automatically
• Restore products from Archive, or archive inactive products
• Or upgrade your plan (Max / Unlimited) via Google Play for a larger quota